How do I subscribe to your free newsletter?
Just enter your e-mail address
to the left and click ‘Subscribe’
How can I read your terms and conditions before ordering?
Simply click here to view them. All our terms and conditions are also covered quickly during our simple ordering process.
How do I find out my customer number?
You will only have a customer number if you have purchased from us before. Your customer number is printed every one of your receipt statements (the letter you receive with every order) but can also be obtained by contacting us directly via e-mail or phone.
Is there any guarantee against my order being lost in the post?
Thoughts2words.com recognizes the occasional window of error in the postal service and with complements to you, gives a FREE guarantee to every customer entitling a replacement free of charge. See Terms and Conditions.
What is the difference between a Classic and a Tailor-Written letter?
Classic - This is a letter written and rewritten to suit every type of couple and relationship. Worked on by a number of our writers, this letter says everything you want it to without the inclusion of any of your personal details, aside from names and nicknames. Though impersonal in this sense, the quality of the writing makes up for it.
Tailor-Written - To have yourself a love-letter custom written is without a doubt the very best choice. For the excellent price you are hiring an experienced writer to work alone on something much more personal than a Classic letter, just for you. We acquire a number of selective personal details (the type of details depending on the type of letter chosen), and with these write your partner the type of letter (s)he has always dreamt of, in your name. As with the Classic, this too is of exceptionally high quality but, taking into account the far superior range of content as supplied by you, and the much closer connection you will gain from a letter you made possible, this is a better choice by far.
What Credit Cards do you accept?
Click on the logo to the right for the list of our accepted Credit Cards.
What are your policy on Customer Confidentiality?
Thoughts2words.com abides by a policy which states that all details submitted by customers in relation to the company will remain completely confidential. No details in connection to any individual customer will be released, under any circumstances, to any individual(s) or company(s) outside Thoughts2words.com. Read our Privacy Policy.
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